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Data protection

General

Thank you for your interest in our company. Your privacy is important to us, and you should always feel safe and comfortable when visiting our website. That is why we have put both technical and organizational measures in place to ensure we observe the relevant legislation at all times. This document describes the information we may collect and how we handle it.

I. Who is responsible?

RWE Aktiengesellschaft
RWE Platz 1
45141 Essen
P +49(0)201-51790
F +49(0)201-51795005
E-mail RWE Aktiengesellschaft

II. How can you contact the data protection officer?

You can reach our data protection officer at:

RWE Aktiengesellschaft
Datenschutzbeauftragter
RWE Platz 6
45141 Essen
E-mail datenschutz@rwe.com

III. Provision of the website and logfiles

In the following, we will inform you how we process your personal data in connection with the provision of the website and creation of log files.

1. Which of your personal data is used by us?

Every time you visit our website, our system automatically collects data and information from the system of the accessing computer. In addition to non-personal data (e. g. the domain name of the website which you came from; the websites that you visited on our domain; the names of the retrieved files (incl. date and time of the retrieval); the name of your Internet service provider; and, if applicable, the operating system and browser version of your computer; host name of the accessing computer; language settings), your IP address is processed.

2. What are the sources of the data?

The data is collected from you by being automatically transmitted by your computer to our system.

3. What do we process your data for and on what legal basis?

The data is first collected in order to make the website technically available. In this case the legal basis is Art. 6 para. 1 lit. f) GDPR.

In addition, we store the data - in pseudonymized form in log files - for security purposes, in particular to recognize and counteract attacks on our website, for statistical purposes and to optimize our Internet presence. In these cases the processing is based on Art. 6 para. 1 lit. f) EU General Data Protection Regulation (GDPR). Our legitimate interest is to guarantee the above mentioned purposes.

4. To whom will your data be passed on?

In certain cases, the data may be passed on to other Group companies. In addition, we use external service providers who may also receive personal data in the course of their duties. In these cases, we ensure that your personal data is processed in accordance with the provisions of the GDPR and the German Federal Data Protection Act.

As a matter of principle, your data will not be passed on to other third parties, unless we are obliged to do so by legal or official orders.

5. How long will your data be stored?

We store the data for a period of 60 days.

6. Is there an obligation to provide your data?

There is no legal or contractual obligation to provide the data. If you do not provide the data, it is not possible to use the website to its full extent.

IV. Web analysis and web optimization through cookies

We use cookies on our website. Cookies are text files that contain a characteristic string of signs and enable a unique identification of the computer. They are stored in the Internet browser or by the Internet browser on the user's computer system when the website is accessed. When the website is opened again, the computer system can be identified in this way and certain information can be transferred automatically.

The information that is stored via cookies fulfils various functions. We categorize them as follows:

  • Essential Cookies
  • Analytical Cookies
  • Convenience Cookies

1. Which of your personal data is used by us?

Depending on the cookie used, we collect different personal data. You can find a list of which data is involved in individual cases here.

2. What are the sources of the data?

All data that we collect in the form of cookies originate from you.

3. What do we process your data for and on what legal basis?

Depending on the cookie used, we pursue different purposes with the use of cookies. The first time you visit our website, you will be asked to select which cookies you wish to allow. Here you have the possibility to view and change your selection.

a. Essential Cookies

Essential cookies are required for the technical operation of our website and to ensure its stability. What purpose is pursued with the respective cookie can be seen here. When you visit our websites, an info banner informs you about the use of cookies and refers you to this data protection information. The legal basis for this processing is Article 6 para. 1 lit. f GDPR. Our legitimate interest is to be able to guarantee the purposes mentioned.

The data collected from you in this way is pseudonymized by technical precautions and is not stored together with other personal data of yours. Hence we can no longer assign the data to you personally.

b. Analytical Cookies

Analytical cookies enable us to analyze your surfing behaviour on our website so that we can measure and improve the performance of our pages. In doing so, we create statistical profiles that are not attributable to individuals but only to groups. These profiles are used to analyze visitor and click behaviour as well as demographic characteristics of the website visitors. What purpose is pursued with the respective cookie in individual cases can be seen here.

When you visit our websites, our info banner informs you about the use of analysis cookies by referring to this data protection information. If you agree to the processing, you click on this cookie category and thereby give your consent, which serves as a legal basis, in accordance with Art. 6 para. 1 a) GDPR.

The data collected from you in this way is pseudonymized by technical precautions and is not stored together with other personal data of yours. Hence we can no longer assign the data to you personally.

c. Convenience Cookies

With convenience cookies we use marketing cookies and social media cookies. Marketing cookies help us to offer you personalized advertisements on and outside rwe.com that are tailored to your interests. Social media cookies allow you to connect directly to your social media account as needed. This approach makes it easier for you to share your website visit on social networks and share your experiences in that context. We also use these cookies to exchange data about you with the operators of social networks. This data also enables us to offer you advertisements tailored to your interests. What purpose we pursue with the respective cookie in individual cases can be seen here.

When you visit our websites, our so-called cookie banner informs you about the use of convenience cookies by referring to this data protection information. If you agree to the processing, click on this cookie category and thereby give your consent, which serves as a legal basis, in accordance with Art. 6 para. 1 lit. a) GDPR.

The created usage profiles, including those exchanged with the operators of social networks, are pseudonymized and only then processed. This means that we can only assign the analyzed advertising interests to the pseudonym, but not to you personally.

4. To whom will your data be passed on?

In certain cases, the data may be passed on to other Group companies. In addition, third-party companies that offer the respective cookie will receive your data within the scope of data processing on our behalf pursuant to Art. 28 GDPR. The list will inform you in detail about which ones these are.

5. How long will your data be stored?

The storage time varies depending on the cookie category:

  • Essential cookies: 24 months
  • Session cookies, as subset of the essential cookies: 24 hours
  • Analytical cookies: 24 months

6. Is there an obligation to provide your data?

There is no obligation to provide the data. However, the essential cookies are necessary for the website to function properly.

7. Your rights with regard to cookies 

In addition to the rights mentioned under point IX, you have the right:

  • to object to the use of the essential cookies at any time.
    to revoke/withdraw your consent here regarding the analytical cookies used by us.

V. Corporate presence in social media

We use various social media to actively communicate with you. For this purpose, we have set up company websites in various social networks. Furthermore, we have included third party plug-ins on our website, especially social networks or other IT service providers. These plug-ins are forwarding or recommendation functions, display functions with which information that RWE shares about itself in social networks can also be displayed on our website and other third-party IT services that help to display information in a more understandable way. In order such plug-ins to work, their provider requires certain personal data about you (e.g. your IP address) and processes it.

In order to protect your privacy, this processing only takes place if you agree to it. Accordingly, you will not have access to the Plug-In until you agree to it. You declare your consent by allowing comfort cookies. The plug-in will only be loaded and data will only be passed on to the social network if you wish to do so by agreeing to the comfort cookies in the cookie banner.

To display the social media content in the newsroom we use the service "Flockler" from Flockler Oy Rautatienkatu 26 B 32, 33100 Tampere, Finland, which aggregates relevant social media channels and displays them on our website. By interacting with the respective content a connection to the Flockler servers is established. Your IP address will be transmitted. The legal basis is your consent under Art. 6 para. 1 lit. a) GDPR, which you have given when registering with the social network or by accepting our convenience cookies. The privacy policy and further information about this service provider can be found at https://flockler.com/privacy-policy.

In certain cases we process your data with the provider of the social medium or plug-in on the basis of a joint control in accordance with Art. 26 GDPR. We would like to point out, that we have no influence on all data and data processing procedures collected by the provider of the respective social medium or plug-in, nor are we aware of the full scope of data processing, its purposes or storage periods. We also do not have any information about the deletion of the collected data by the respective provider. Therefore, in certain cases we have to forward inquiries addressed to us to the respective provider.

Below you will find a list of the social networks where we maintain a company presence or whose plug-ins we use. In addition, under the respective keywords you will find, if available, the agreement on joint control in terms of Art. 26 GDPR. We recommend reading the data protection information of the respective networks.

As far as we have information about the data processing procedures that concern you, we will inform you about it in the following:

1. Which of your personal data is used by us?

In the following a listing of the data which may are processed: inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).

We would also like to point out that social media providers generally collect data about your usage behavior and interests.

2. What are the sources of the data?

The data usually comes from you. Whether and in which cases the social media also process your data from other sources is beyond our knowledge.

3. What do we process your data for and on what legal basis?

By presenting our company in social media, we would like to actively communicate with you and offer you the opportunity to inform yourself about our products and services in this way.

The plug-in providers will also use your data for market research and advertising purposes.

The legal basis is your consent under Art. 6 para. 1 lit. a) GDPR, which you have given when registering with the social network or by accepting our convenience cookies.

4. To whom will your data be passed on?

We pass the data on to other Group companies within the Group. We do not pass on data to third parties. However, we do not have any information about who the respective social network is passing on your personal data to.

5. How long will your data be stored?

How long the social media store your data for their purposes is beyond our knowledge.

6. Is there an obligation to provide your data?

There are no obligations to provide the data. However, if you do not provide the data, you may in certain cases not be able to take full advantage of our offer on social media or not use the simplified presentation of information by the plug-in.

7. Right to withdraw your consent

In addition to the rights mentioned under point X, you have the right to revoke your consent to the analysis and convenience cookies used by us Here.

VI. Google Services

We have integrated Google Maps on our website via an API. The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Its parent company is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Further information on data processing by Google can be found in the Google Privacy Policy.

1. Which of your personal data is used by us?

To be able to display the content in your browser, Google must receive your IP address and location data, otherwise Google would not be able to provide you with this embedded content. The generated information is transferred to a Google server in the USA and processed there.

2. What are the sources of the data?

The data is collected from you.

3. What do we process your data for and on what legal basis?

We need the data so that we can offer the Google services. When you visit our websites, our cookie banner informs you about the use of Google services by referring to this data protection information. If you agree to the processing, you click on this cookie category and thereby give your consent, which serves as a legal basis, in accordance with Art. 6 para. 1 lit. a) GDPR. 

4. To whom will your data be passed on?

With your consent, the data will be passed on to Google.

5. How long will your data be stored?

Google stores your data. For more information visit their data protection information here.

6. Is there an obligation to provide your data? 

There is no obligation to provide the data.

7. Right to withdraw your consent

In addition to the rights mentioned under point IX, you have the right to withdraw your consent to the Google services here.

VII. Contact Form

On our website you have the possibility to contact us via a form. In the following we explain to you how we process your data in this context. 

1. Which of your personal data is used by us?

We process the data you provide in the respective form. These are:

  • Salutation/Title
  • Name, 
  • Title, 
  • E-Mail, 
  • Address, 
  • Phone number, 
  • Company.

In addition, you have the possibility to provide us with further data via a free text.

2. What are the sources of the data?

You enter the data into the form yourself. 

3. What do we process your data for on what legal basis?

We need the data so that we know who has sent us the inquiry and to answer this inquiry. The legal basis of the processing is your consent under Art. 6 para. 1 lit. a) GDPR, which you give by sending the request.

4. To whom will your data be passed on?

We will pass on your data to the Group company responsible for your request. In addition, we use service providers in certain cases who may also receive your data.

5. How long will your data be stored?

The data will be stored as long as necessary to answer your request. In addition, your data will be stored within the legal retention periods.

6. Is there an obligation to provide your data? 

There is no obligation to provide the data. Without the data, we are not able to answer your inquiry.

7. Right to withdraw your consent

Within the scope of using the contact form you have the rights mentioned under point IX. 

VIII. Does automated decision-making including profiling take place?

No automated decision-making including profiling takes place.

IX. Is your data transferred to countries outside the European Union (so called third countries)?

We also use service providers located in third countries outside the European Union and the European Economic Area ("EEA") to process your data. To protect your personal data, we conclude standard data protection clauses provided by the EU Commission with service providers in third countries. These clauses provide appropriate safeguards for the protection of your data with service providers in the third country.

You have the opportunity to request further information and to receive copies of the relevant agreements at any time. You can reach us at the contact details mentioned under point I or II.

X. What rights do you have in connection with the processing of your data?

1. Right of access

You may request confirmation from the data controller as to whether personal data concerning you is being processed by us.

You also have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.  

2. Right to rectification

You have the right to ask the data controller to rectify and/or complete the data, if the personal data processed concerning you is incorrect or incomplete. The data controller shall make the correction without delay

3. Right to restriction of processing

Under the conditions laid down in the GDPR, you may request that the processing of personal data concerning you be restricted.

4. Right to erasure

You may request the controller to delete the personal data concerning you and the controller is obliged to delete such data immediately, unless an exception is provided for by law. 

5. Right to data portability

You have the right to obtain your personal data, in a structured, commonly used and machine-readable format, which you have provided to the controller and the processing of which is based on consent or on a contract with you.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one data controller to another, as far as this is technically feasible. The freedoms and rights of other persons must not be affected by this. 

6. Right to withdraw your consent

You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the lawfulness of the processing that has taken place on the basis of your consent until revocation. This also applies to the revocation of declarations of consent that were issued to us prior to the validity of the GDPR, i. e. prior to 25 May 2018. In this case, all personal data stored on the basis of the consent will be deleted, unless the law provides another legal basis for further storage. 

7. How to excercise your rights

To exercise your above rights, please contact us using the contact details given under point I or II. 

If you want to revoke your consent regarding the Google services, you can change this setting here.

Revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until revocation.

 

8. Right to object

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you which is carried out pursuant to Article 6 paragraph 1 letter e) or f) GDPR, including profiling based on these provisions.

If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time, including profiling, insofar as it relates to such direct marketing. In the event of an objection, the personal data concerning you will no longer be processed for these purposes.

In order to declare your revocation, please contact us using the contact details given under point 1 or 2.

 

9. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the GDPR. The supervisory authority which the complaint has been lodged with shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR. To make it easier for you to assert your rights, you will find below the address of the supervisory authority responsible for us:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia 
PO Box 20 04 44
D-40102 Düsseldorf 
P +49 211 38424 – 0
F +49 211 38424 – 10
E-mail : poststelle@ldi.nrw.de

An overview and contacts of all state data protection authorities and European Data Protection Commissioners can be found here.